What information do we collect?
We collect personal information when you interact with eSewa
Hotels in the following ways:
When registering or booking: You may be asked to provide
your name, email address, phone number, mailing address, and payment details.
This helps us process your bookings, manage your account, and improve your
experience. You can also use our site anonymously.
When using our platform: We collect information when you
search, save trip options, write reviews, or create a user account.
When contacting us: If you reach out via customer service,
social media, or our app, we may collect metadata such as your contact details,
location (if permitted), and communication history.
When using a mobile device: You may choose to share location
or device information to receive personalized suggestions like nearby hotels,
attractions, or special offers.
Personal Data You Provide About Others in eSewa Hotels
If you make a hotel reservation on behalf of someone else
through our platform, you may need to provide their personal details as part of
the booking process. For example, this may include their name, contact
information, email address.
When sharing another person’s personal data via eSewa
Hotels, it is your responsibility to ensure that the individual is aware of
this and understands how their information may be used in accordance with our
privacy policy.
All information collected is used to enhance your user
experience, improve our services, and ensure secure and seamless bookings
across our platform.
What do we use your information for?
Any of the information we collect from you may be used in
one of the following ways: To personalize your experience (your information
helps us to better respond to your individual needs), To improve our website (we
continually strive to improve our website offerings based on the information
and feedback we receive from you), To improve customer service (your
information helps us to more effectively respond to your customer service
requests and support needs), To process transactions (Your information, whether
public or private, will not be sold, exchanged, transferred, or given to any
other company for any reason whatsoever, without your consent, other than for
the express purpose of delivering the purchased product or service requested),
To administer a contest, promotion, survey or other site feature, To send
periodic emails (The email address you provide for order processing, will only
be used to send you information and updates pertaining to your order).
At eSewa Hotels, we use your personal data to provide better
service, improve your user experience, and keep you informed about relevant
offers and updates. Here’s how your information is used:
A. Marketing Activities
You can opt out of marketing communications at any time
by clicking "Unsubscribe" or adjusting your settings.
B. Communication
C. Market Research
D. Service Improvements & Analytics
How do we protect your information?
We implement a variety of security measures to maintain the
safety of your personal information when you place an order or enter, submit,
or access your personal information. We offer the use of a secure server.
Do we use cookies?
Yes (Cookies are small files that a site or its service
provider transfers to your computers hard drive through your Web browser (if
you allow) that enables the sites or service providers systems to recognize
your browser and capture and remember certain information). We use cookies to
understand and save your preferences for future visits and compile data in
aggregate about site traffic and site interaction so that we can offer better
site experiences and tools in the future.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise, transfer to outside
parties your personally identifiable information. This does not include trusted
third parties who assist us in operating our website, conducting our business,
or servicing you, so long as those parties agree to keep this information
confidential. We may also release your information when we believe release is
appropriate to comply with the law, enforce our site policies, or protect ours
or others rights, property, or safety.
eSewa reserves the right to suspend, block, hold funds and
report to the law enforcement authorities in case of suspicious and illegal
transactions. You agree that your information (personal, financial and any
other transactional information) will be made available to law enforcement
authorities.
However, non-personally identifiable visitor information may
be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer
third party products or services on our website. These third party sites have
separate and independent privacy policies. We, therefore, have no
responsibility or liability for the content and activities of these linked
sites. Nonetheless, we seek to protect the integrity of our site and welcome
any feedback about these sites.
Online Privacy Policy
This online privacy policy applies only to information
collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section
establishing the use, disclaimers, and limitations of liability governing the
use of our website at https://blog.esewa.com.np/terms-and-conditions
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post
those changes on this page.
